Privacy Policy for Ceylon Travel Buddy

Last Updated: August 12, 2026

At Ceylon Travel Buddy (www.ceylontravelbuddy.com), we are committed to respecting and protecting the privacy of our website visitors and clients. This Privacy Policy outlines how we collect, use, process, and safeguard your personal data when you visit our website, inquire about our tours, or book travel services with us.

1. Information We Collect

We collect information to provide better services to our travel clients and optimize our website experience.

  • Information You Provide Voluntarily:
    • Contact & Booking Details: Name, email address, phone number, country of origin, travel dates, itinerary preferences, passport details (for tour arrangements), and dietary/special requirements.
    • Inquiries & Feedback: Messages or reviews you send us directly or submit through contact forms.
  • Information Collected Automatically (Google Analytics & Cookies):
    • When you visit www.ceylontravelbuddy.com, we use Google Analytics to understand how visitors interact with our website.
    • This automatically collects non-personally identifiable technical data, including your IP address (anonymized), browser type, device specifications, operating system, referring URLs, pages viewed, time spent on pages, and general geographic location.
    • Google Analytics uses cookies (small text files stored on your device) to track visitor interactions and generate aggregate statistical reports.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Tour Operations & Bookings: To design, manage, and execute travel itineraries, arrange transport, reserve accommodations, and secure national park tickets or permits.
  • Customer Communication: To respond to your inquiries, send trip updates, process booking confirmations, and provide customer support.
  • Website Improvement: We analyze aggregate traffic data from Google Analytics to improve website speed, content, layout, and user experience.
  • Legal & Regulatory Compliance: To meet local requirements mandated by the Sri Lanka Tourism Development Authority (SLTDA) and applicable tax or business regulations.

3. Analytics & Third-Party Services

  • Google Analytics: We use Google Analytics to collect site traffic information. Google processes this data according to its own privacy rules. You can learn more about how Google collects and processes data by visiting Google's Privacy & Terms.
  • Opting Out: You can disable cookies in your web browser settings or install the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Sharing and Disclosure

We only share your necessary personal details under limited conditions:

  • Local Service Partners: Accommodations, transport providers, local guides, or activity organizers involved in delivering your booked itinerary.
  • Secure Payment Gateways: Payment processing is handled via secure, encrypted online payment channels.
  • Legal Obligations: If required to do so by Sri Lankan law, court order, or official government authority.

5. Data Security & Storage

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights (GDPR & Data Protection)

Depending on your jurisdiction (such as rights under Sri Lanka's Personal Data Protection Act or international frameworks like the European Union's GDPR), you have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request the deletion of your personal data (where record-keeping laws do not prevent it).
  • Withdraw consent for optional data collection at any time.

7. Cookie Declaration

Below is the real-time list of cookies used on our website, automatically managed and updated by Cookiebot. You can change your consent choices at any time:

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: